1. Overview
This KYC & Anti-Fraud Policy explains how SerpProxies (“SerpProxies”, “we”, “us”, “our”) verifies the identity of its customers (“Know Your Customer” or “KYC”) and screens transactions and accounts for fraud. It forms part of, and should be read together with, our Terms of Service and Privacy Policy.
We verify identities and screen for fraud to keep the platform safe for legitimate customers, to prevent payment fraud and abuse of our proxy infrastructure, and to meet our legal and regulatory obligations.
2. Our Verification Partner
Identity verification and anti-fraud screening are performed with our verification partner, ComplyCube, a specialist identity verification and compliance provider. ComplyCube processes verification data on our behalf as a data processor, under contractual terms that meet applicable data protection requirements.
When you complete a verification, your documents and selfie are submitted through ComplyCube’s secure verification flow. SerpProxies staff see the outcome of the verification and the information needed to review it; we do not handle your documents outside this process.
3. When Verification Is Required
Most customers will never be asked to verify. We reserve the right to request identity verification from any user at any time, and verification is typically triggered by:
- New account registration flagged by our security systems
- High-value transactions or unusual purchase patterns
- Suspicious account activity
- A chargeback or payment dispute filed against your account
- Certain refund requests, before approval and payout
- Our discretion where necessary to maintain platform security
4. What We Ask For
When identity verification is requested, you must provide:
- Your full legal name
- Your current residential address
- Clear photographs of a valid government-issued photo ID (front and back). Accepted documents: passport, national identity card, or driver’s license.
- A short selfie video of yourself holding the ID document next to your face
5. The Verification Process
A typical verification works as follows:
- We notify you by email or through your dashboard that verification is required, with a secure link to ComplyCube’s verification flow.
- You upload your ID document and record the selfie video directly in that flow.
- ComplyCube checks the authenticity of the document and matches it against your selfie; our team reviews the outcome.
- Most verifications complete within one business day. We will contact you if anything is unclear or a resubmission is needed.
6. Anti-Fraud Screening
Alongside identity verification, we screen accounts and transactions to detect and prevent fraud. This screening, performed with ComplyCube and our internal systems, may include:
- Document authenticity and tamper detection
- Biometric matching between your ID document and selfie
- Checks against fraud and compliance databases
- Payment-risk signals such as mismatched billing details or card testing
- Detection of duplicate accounts used to circumvent restrictions
Screening runs only where necessary and proportionate. It does not affect legitimate use of the Services.
7. Compliance Timeline
You must complete a requested verification within 7 business days. Failure to comply within this period may result in:
- Temporary suspension of all active services
- Withholding of refunds or account balance payouts
- Permanent account termination
8. Fraudulent Submissions
Submitting fraudulent, altered, stolen, or otherwise invalid identity documents will result in immediate and permanent account termination without refund. SerpProxies reserves the right to report fraudulent submissions to relevant law enforcement authorities.
9. Refunds and Verification
Refund requests may be subject to identity verification and anti-fraud screening before approval, to protect against payment fraud. Once approved, refunds are issued under our Refund Policy — directly to the payment method used or to your platform balance, whichever you prefer.
10. Data Protection and Retention
KYC data is sensitive, and we treat it that way. Verification data is transmitted over encrypted connections, access is restricted to personnel who need it, and documents are retained only for as long as necessary to meet anti-fraud and regulatory obligations before being securely deleted or anonymized.
Full details of how verification data is collected, stored, shared, and retained — and the rights you have over it — are set out in our Privacy Policy.
11. Your Rights
You may request access to, correction of, or deletion of your verification data, subject to the legal retention obligations described in our Privacy Policy. To exercise these rights, contact our support team. If verification is required and you choose not to complete it, we may be unable to continue providing the Services to you.
12. Changes to This Policy
We may update this KYC & Anti-Fraud Policy from time to time. Material changes will be reflected by an updated “Last updated” date above and, where appropriate, additional notice through the Services.
13. Contact
Questions about verification or this policy? Contact our support team via the live chat on our website, or email team@serpproxies.com.
